At KreStoffer.dk you can pay with Dankort and/or VISA, via netbanking or standard bank transfer. All information encrypted through PBS (Payment Business Services, Nets Holding). This guarantees your safety: in the event that your card has been misused in a shop that uses SSL (Secure Socket Layer) for its payments, you will have no deductible. The use of your credit card is thusly better protected online than it is offline, where the misuse of your credit card and pin-code has a deductible of DKK 1200,00.
All payments and purchase data submitted with a credit card are encrypted (SSL), and accessable by PBS exclusively. Neither KreStoffer.dk or anyone else can read nor obtain your data.
The payment for your purchase will be transacted the day the goods are shipped from KreStoffer.dk and not before. Withdrawals can not excess the amount approved by you at the acquisition. Payments can be made with the following credit cards: Dankort, VISA-Dankort, VISA, VISA Electron, Maestro and Mastercard.
Bank transfers must be made to our account in Danske Bank: 4701-3477024289. Please remember to include your order number in the transfer. If your payment is received before 4:30 pm, we will make every effort to ship your goods the same day.
Please do not not hesitate to contact us if you are unhappy with your goods. Customer satisfaction is extremely important to us and we are devoted to find a dependable solution to any problem you might encounter.
We always return or exchange goods with a smile and without any discussion. Simply return the item in its original unopened packaging and your receipt. For online purchases just use the return note included in your shipment. We will then exchange the item or give you your money back.
Krestoffer.dk and our suppliers are 100% dedicated to the quality of our products, undesirable errors and deficiencies can however unfortunately still occur. It is our hope that this warranty - valid 14 days from the date of purchase, will accommodate this.
Note: All shipments are processed as one single order. If any items within your purchase are on backorder from our suppliers, a delay of your entire shipment can occur.
- We do not return knitting- and crochet needles
- Please check your fabric before cutting it. We do not return fabrics that have been cut
- Items that are part of a promotion campaign -like "Drops love you yarn", can not be returned or reordered"
We accept no liability for deficiencies and errors that might occur in text or images. If in doubt, please do not hesitate to enquire about the product in question.
During the Holiday season our warranty is extended to 1 month..
We are happy to return any item purchased in november and december, until january 24 the following year.
Read more about our amazing freight and delivery terms here.